Double Room, 8 days parking at The Hotel

On arriving at Holiday Inn Express the Barrier broke down, so we all queued up outside and kept pressing buttons - in the end I made a phone call to the hotel and explained we couldn't get in to where the person sent a manager to sort it out. Not a good start after having travelled over 4 hours... Once in we parked our car and checked in - again it was chaotic due to the queue and not enough staff on reception. Once checked in we went to the room and thankfully that was good. We enjoyed our evening stay and slept soundly. Everything as expected of a Holiday Inn Express. On arriving back to collect our car and to let them know we had arrived back, the recption asked for a white ticket, the only one we had was what she gave us to display in our car. She asked for the barrier ticket, have to say we explained once again and then she gave us a code to check out which did work thankfully. Overall would stay again but won't fly from London Stanstead again sadly.